Created by Feefo, the award recognizes businesses that deliver exceptional experiences, as rated by real customers.
Suiteness has won the Feefo Gold Trusted Service Award 2018, an independent seal of excellence that recognizes businesses for delivering exceptional experiences, as rated by real customers. Created by Feefo, the tech company that helps businesses collect genuine customer reviews, the Gold Trusted Service Award is a prestigious accolade and is only given to businesses who have achieved the highest standard in customer excellence. A badge of honor, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business' commitment to outstanding service.
"Suiteness is thrilled, honored and humbled to receive the Gold Trusted Service Award 2018. While we are beyond happy to be recognized for our work and service, this would not have been possible without our valued customers who trust us and give us feedback. There is nothing more valuable than genuine customer feedback for a growing startup like ours. We've been working hard to ensure our customers receive the best service possible and we're looking forward to another successful year ahead", commented Robbie Bhathal, CEO of Suiteness.
Suiteness offers a 24/7 in-house concierge team dedicated to providing assistance for all trip-related needs. The service which is complimentary for all members is unlike a traditional hotel concierge because it is available even before someone books a suite. The dedicated team of real people helps members with everything from planning to booking - from finding the right suite based on what the user wants to post-booking requests like arranging for airport pick-up or getting tickets to a sold-out show or even in-suite requests like champagne and flower arrangements on arrival. More than 50% of Suiteness members talk to the concierge while planning their trip.
One customer review on Suiteness' Feefo profile reads, "Great for a family of 8! I have lots of kids and this was the easiest experience I have ever had booking a room combination large enough to accommodate all of us. I'll definitely use their services again!"
Speaking of this year's award, Andrew Mabbutt, CEO at Feefo, commented: 'The Trusted Service award has always been about recognizing those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded our most prestigious accreditation. I look forward to the continued success of the businesses that work in partnership with Feefo throughout 2018.'
To read all Suiteness reviews from real customers visit Suiteness's Feefo page: https://www.feefo.com/en-US/reviews/suiteness
Suiteness is a hospitality technology company that offers the first online booking platform exclusively for hotel stays and connected rooms. Accommodations range from standard one-bedroom suites to spacious stays with multiple attached rooms and common areas. The company is carving a niche for itself in the international travel industry as the leading website for hotel suites and is finding success with group travelers and families looking for a nice place to stay together.
Suiteness was launched in 2015, with funding and support from investors including Y Combinator, Structure Capital and Keystone Capital. The platform currently has over 200,000 members and has access to more than 30,000 suites from leading hotel groups such as Viceroy Hotel Group, Las Vegas Sands Corporation, Caesars Entertainment, Langham and more. Suiteness is present in key markets such as Las Vegas, Miami, Los Angeles, New York, Orlando, Chicago, Hawaii, San Francisco, Washington DC, Phoenix, San Diego, and London. The company is expanding its suite inventory rapidly in key markets across the world. For more information on Suiteness, please visit https://www.suiteness.com
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